Sometimes some configuration files of the app are removed by an antivirus or get corrupted, in this cases you will see that the app is stuck in the next screen: You must remove the config files of the app, and re run it, so that they can get re-created automatically on the next run. Simply go into your User folder (where you can find your Downloads, Documents, Images, and more) and go into the AppData folder (this can be hidden, be sure to have your "

If your app is stuck in "Saving..." after updating your advanced settings, you must go into the configuration folder and edit or delete the settings.json file. You can find the configuration folder at: /AppData/Roaming/unmineable-miner ⚠ If you are unable to find the AppData folder you must enable the "Show hidden files and folders" option in Windows 10. You should see something like this: Simply remove the settings.json (if you are removing the file be sure to have your address previously saved elsewhere).

If your mining app never starts and you have seen in your miner logs the following error message: GPU: clSetKernelArg (-48) Fatal error detected  You can fix it by adding a custom parameter to your mining process (version 1.1.0-beta): Go to the mining screen, and open Advanced Settings (the icon next to Starting / Stop button). Select Custom and add the parameter -clKernel 0 Save & restart the mining process!

If you don't see your payout arriving to your wallet or exchange, please first verify if it is correctly confirmed by the network. Each transaction in a "Payment Completed" status will have a transaction id and be visible in a public block explorer, you can find it by clicking the link over the paid amount, for example, here is a BTT (BitTorrent) payout: By clicking the link over the amount, you will be redirected to a public explorer (it will vary from coin to coin), in the case of any TRON supported coin / token it will be tronscan.

Be sure to check your miner logs to correctly identify the issue: Search for messages like: Connection reset Software caused connection abort You may as well be connected to the pool but it may not stay connected (constant reconnections), this is a signal of a Firewall restriction at a network level. Usually ASUS routers have a feature called AIProtection that caused such issues, or ARRIS routers can have a similar feature.

If your app is "stuck" in Starting... and / or your calculated hash rate is 0: First please go into the miner logs:  And verify that the following message is showing up:� If that's the case, it means that the mining executable have been removed or blocked by an antivirus or Windows Defender / Security. Sadly the issue cannot be fixed by just disabling your antivirus or Windows Defender, you must download the miner executables and point the app to the new files.

If you are receiving an "Invalid address" error when trying to process your payment, be sure to double check all of your workers and fix the error, specially if you previously received payments without issues. We validate each address when a worker connects to our pool, however our validation is at a format level, but there can be false positives, specially for coins that have case sensitive addresses, like DOGE.